Cancellation & Refund Policy

Cancellations

You can request to cancel your order within 24 hours of purchase or before the order has been shipped, whichever is earlier. Once the product has been dispatched via Shiprocket, cancellations are not possible.

To request a cancellation, please email us at gadwalsareessrisowjanya@gmail.com or send a message on WhatsApp with your Order ID.

Returns & Exchange

Since we deal in premium delicate clothing and handloom products, we have a strict return policy:

• Returns or exchanges are only accepted in cases of **manufacturing defects** or **wrong items delivered**.
• You must notify us of any issues within **48 hours** of receiving the package.
• An **unboxing video** showing the package label and opening of the seal is mandatory for return claims. Without a valid unboxing video, requests cannot be processed.

Refunds

Once your return request is approved and the item is received back at our showroom in original, unused condition with tags intact:

• We will initiate the refund process immediately.
• For online prepaid orders (Razorpay), refunds will be credited back to your original payment method (bank account, card, UPI) within **5-7 business days**.
• For Cash on Delivery (COD) or manual UPI QR orders, we will request your bank details or UPI ID and transfer the refund amount directly.